Effective date: [November 28, 2025]

Thank you for choosing Insta360 FlexiCare. Before purchasing this service, please review the following terms and conditions (“these Terms”), which outline your rights. The Insta360 FlexiCare service is provided by Insta360 and/or its global affiliates (collectively, “Insta360”), and repair services are performed by Insta360’s official after-sales service centers or designated service agencies.

You confirm and warrant that you have purchased or redeemed the Insta360 FlexiCare service after fully reading, understanding, and agreeing to all contents of these Terms.

If you do not agree with any part of these Terms, please do not purchase or redeem Insta360 FlexiCare. Your purchase or redemption of this service will be regarded as your acceptance of these Terms.

For matters related to after-sales maintenance not covered in these Terms, the After-Sales Service Policy shall apply. In the event of any inconsistency, these Terms shall prevail.

1.Service Scope

1.1 Eligible Products

FlexiCare applies only to the product you have successfully bound to the service. The supported product types, covered components and applicable service plans are as follows.

Notes:

1.Number of replacement parts above (if applicable): 1× main unit, 1× battery, 1× Standalone Camera, 1× Action Pod.

2.For replacement fee inquiries, please refer to: https://www.insta360.com/support/repair-price/detail?name=FlexiCare

3.To use FlexiCare, users must return the corresponding product or component before a replacement can be provided.

4.Some co-branded products that support FlexiCare will be replaced with the co-branded version where stock is available; if unavailable, a standard version of the same model will be provided instead.

Please note that certain cobranded devices, collaborative devices, or non-official/non-genuine Insta360 products are not covered by Insta360 FlexiCare.

·Collaborative device_: a device developed by Insta360 in cooperation with other companies or brands.

·Official genuine device_: a device purchased from Insta360 official channels or officially authorized reseller channels.

1.2 Service Content

Eligible products that are damaged through normal use or accidental events within the service period may be replaced with a fully functional device of the same model after completing the required service process.

FlexiCare service details may differ by product. Final terms are based on the official purchase page at the time of purchase.

All FlexiCare benefits share the same validity period as the bound service plan.

1.Effective date: Service becomes effective upon successful binding. See your service agreement for details.

2. Renewal:

·Devices covered under the FlexiCare 1-Year Plan may be renewed once within 15 days after expiration. Renewal beyond 15 days cannot be processed.

·FlexiCare 2-Year Plan cannot be renewed.

·If renewed before expiration, coverage starts the day after the original expiry.

·If renewed within 15 days after expiry, coverage starts upon binding.

·Unused replacement quotas from the first year cannot be carried over after renewal.

3.Major components remain under official warranty during the FlexiCare period.

4.For services with a usage limit, one quota will be deducted per use. Replacement units inherit the original product’s FlexiCare binding and validity period.

1.3 Global Warranty

Eligible Insta360 products enjoy global warranty service. With valid purchase proof from official or authorized channels, after the application is submitted, our company will assign appropriate Insta360 official or authorized service outlets to provide users with performance services.

2.Service Notes

2.1 Key Points

1.FlexiCare can only be bound to products listed in section 1.1 and used after activation.

2.If a product’s serial number changes after using FlexiCare, the replacement unit will inherit the original FlexiCare binding replacements and validity period.

3.Your device serial number(s) are essential for FlexiCare. Please keep them secure.

4.FlexiCare must be purchased and activated within 30 days of device activation, and only if the device is fully functional with no physical damage.

5.FlexiCare 1-Year may be renewed within 15 days after expiry, subject to the same conditions above.

6.FlexiCare may be purchased:

·Together with the eligible device (auto-activated upon device activation), or

·Separately, by providing the device’s serial number and, where required, proof of purchase to verify eligibility based on the time limits below:

7.If the device model, serial number, or other bound information does not match the actual returned product, or if information is altered, missing, or unverifiable, service cannot be provided.

8.The FlexiCare version purchased must match the region of the device purchase.

2.2 Scenarios Not Covered

FlexiCare does not cover the following:

1.Software, consumables, or accessory damage unrelated to hardware failure.

2.Damage caused by unauthorized disassembly, repair, alteration, or improper operation (including use of non-original batteries).

3.Devices with pre-existing broken lenses or similar issues at the time FlexiCare was purchased.

4.Damage caused by computer viruses or malicious code.

5.Data, software, or programs not required for basic device function.

6.Damage caused by natural wear, corrosion, or deterioration.

7.Damage resulting from intentional human actions.

8.Loss, theft, or robbery of any part or whole of the device.

9.Damage caused while renting the device for profit.

10.Damage from illegal or irregular activities.

11.Internal failures caused by accidents, maritime incidents, or natural disasters.

12.Force majeure events (e.g., war, riot, nuclear radiation, extreme weather).

3.Service Process

3.1 Fees

1.Round-trip logistics within the service region are covered by Insta360.

2.If you fail to apply for service within the valid period or decline to use it for personal reasons, no refund will be provided.

3.For cross-border shipping, prior approval is required. Customs fees and extra logistics costs are borne by the user.

3.2 Preparation

Before sending in your device:

1.Read and agree to the Insta360 Privacy Policy. Applying for the FlexiCare service indicates consent to provide necessary personal and product information and for Insta360 to use such information during the provision of services to you. Personal information includes, but is not limited to: name, phone number, email address, and address. Product information includes, but is not limited to: product model, serial number, purchase voucher, and service agreement number.

2.Remove the SD card and back up all data; Insta360 is not responsible for data loss.

3.Remove all decorative items or personalized attachments; Insta360 is not responsible for damage or loss of these items.

4.Do not send non-Insta360 products or accessories; Insta360 is not responsible for damage or loss of these items.

5.Remove the battery where required; Insta360 is not responsible for battery-related loss or damage.

3.3 Service Submission

3.3.1 Self-Service Repair

1.Submit a repair application through the official website and select “After-Sales Service Application”.

2.Ship the product to the designated repair center within 7 working days. Missing components may incur additional fees.

3.Inspection:

·If within warranty scope, the device will be repaired and returned.

·If not covered, a repair quotation will be provided.

4.Pay replacement fees if opting to use FlexiCare.

5.Service execution: Insta360 will process repair or replacement after payment.

6.Receive a replacement unit, which inherits the original FlexiCare coverage.

4.Service Change / Termination

1.FlexiCare becomes effective upon binding and is non-transferable. Insta360 may verify service information at any time.

2.If the device is returned or exchanged within 15 days, FlexiCare may be refunded or re-bound (except where already used within 15 days).

3.Products purchased through unauthorized channels are not eligible.

4.If a device’s serial number changes due to repairs outside FlexiCare, you may request re-binding to retain remaining coverage.

5.FlexiCare terminates when:

·The validity period expires,

·All service quotas are used, or

·Insta360 has delivered all applicable services.

5.Information Security

1.Insta360 may require necessary information to bind or verify your service. Such information will not be disclosed, sold, or used for purposes beyond service provision.

2.Personal information will be used only for providing and verifying service and deleted or anonymized once no longer needed.

3.For details, consult the Insta360 Privacy Policy.

6.Applicable Law

These Terms are governed by the laws of the country where the Insta360 product was purchased. Mandatory consumer protection laws in your region of residence will continue to apply and supersede these Terms where relevant.

7.Contact

If you have any questions about these Terms, please contact us via:

·Insta360 online customer service

·Email address:service@insta360.com