Welcome to the Insta360 Repair Services Hub
Got an issue with your product? Submit your repair requests here.
- Submit a request
- Ship your product
- Assessment and repair
- Receive your product
More Details
Insta360 Repair Services
Repair FAQs
Check out the answers to some frequently asked repair questions here.
Before Repair
In Repair
After Repair
- How long will the repair take?The Insta360 service center will complete your repair within approximately 7 working days of receiving your return. If the process involves payment, once payment is complete, repair and shipment will typically be done within 1-2 working days. *Please note that in case of statutory holidays, natural disasters, or other special circumstances, service times may be extended accordingly. We appreciate your understanding.
- What components/accessories do I need to include with the camera? You only need to ship the component that needs inspection or the malfunctioning component. If not requested, please do not send the Micro SD card.
- What's the Insta360 Care service? Insta360 Care gives you one free repair or replacement for your Insta360 camera. For more details, you can check this link: https://www.insta360.com/support/Insta360Care
- What's the Insta360 TradeUp Program?With the Insta360 TradeUp program, you can send us your old action cam and save up to $80 on an all-new Insta360 action cam, including GO 2, ONE X2 and ONE R. This program is only available in U.S, Japan and Mainland China at this time. For more details, you can check this link: https://store.insta360.com/tradeup
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